Skip to main content

DRYVE / SUPPORT

NEED HELP?
WE'VE GOT ANSWERS.

Find clear answers about getting started, recording workouts, managing your account and understanding DRYVE Pro.

Searches the questions and answers on this page. No personal information is sent.

01 / GETTING STARTED

Getting started

Install DRYVE, understand its plans and get into your first workout.

Where can I download DRYVE?

DRYVE is available on Google Play for compatible Android devices. The iPhone version is marked coming soon on this website preview. Check the store listing for current device compatibility.

Is DRYVE free?

The app is free to download and includes workout logging, history, programmes and basic progress tools. Optional DRYVE Pro features require a subscription. Compare Free and Pro before choosing.

How do I get started with my first workout?

Install and open DRYVE, create or sign in to your account, then choose a programme or workout route available in the app. Open a session and log the weight and reps you complete. For an illustrated walkthrough, see the real app tour.

02 / ACCOUNT & PRIVACY

Account & sign-in

Account access, privacy and deletion guidance.

I cannot sign in — what should I check?

Check that you are using the same email address and sign-in method as your original DRYVE account. Check your internet connection and the app version, then use the available password-recovery option on the sign-in screen. If the problem continues, contact DRYVE support. Never email your password.

I have forgotten my password. How can I recover access?

Use the password-reset or recovery link presented by the app, if available, and check your email inbox and junk folder for the reset email. If you do not receive it, contact support with the email associated with the account. Do not send passwords or verification codes.

How do I delete my DRYVE account?

Use the published DRYVE account-deletion instructions. This preview does not collect deletion requests or change your account. If you have an active subscription, cancelling that subscription through the relevant store is a separate step.

Where can I read the privacy policy?

Read the current privacy policy, terms and cookie information on the official DRYVE website.

03 / TRAINING

Workouts & exercise logging

Record sessions accurately and understand your training history.

How do I record a set?

During an active workout, use the exercise's set-entry controls to record the weight and repetitions you completed. Check the recorded values before moving to the next set or exercise. See the workout logging screen.

Can I see what I lifted last time?

DRYVE's workout experience shows previous performance to help you plan the next set. Workout history and personal records are also available for reviewing completed sessions. Explore training analytics.

What should I do if a workout or exercise did not save?

First check your workout history and confirm whether the session is recorded before starting another workout. If anything is missing, note the device type, app version, session date and affected exercise names. Report the issue with those details, without sending passwords. Avoid repeatedly submitting the same workout until support has checked it.

Can I find alternative exercises?

Browse the DRYVE exercise library to compare exercise names, muscle groups and equipment. Available swaps within a programme depend on the controls shown in your installed app version.

04 / PROGRAMMES

Programmes & progression

Follow structured sessions and understand progression suggestions.

How do training programmes work?

DRYVE lets you follow organised workout days rather than rebuilding each session. Use the programme section in the app to view your planned training and open the next workout. Preview the programme screens.

Can I change exercises in a programme?

DRYVE supports programme adjustments, but the exact swap and save options can vary by app version. Check the available edit or swap controls in the programme or workout screen before saving. Explore the programme features.

What does a next target mean?

Where available, a next target is a progression suggestion based on logged performance. It is a training aid, not a requirement or a guarantee of results. Choose a weight and rep target appropriate to your technique and ability.

Do I need to follow a fixed programme?

A structured plan helps you repeat sessions and review progress consistently. DRYVE's programme and workout tools are designed to support different training approaches; the exact options are shown in the app.

05 / PLANS & PURCHASES

Subscriptions & payments

Understand Free, Pro, renewal and store-managed billing.

What's included in DRYVE Pro?

Pro adds deeper analytics, progression intelligence and more AI Coach usage on top of DRYVE Free. See the Free versus Pro comparison for the feature breakdown. Final prices and subscription terms are shown in the app store checkout.

How do I cancel a subscription?

Subscriptions purchased through Google Play are managed in Google Play subscriptions. Apple subscriptions, where applicable, are managed in Apple's subscription settings. Use the store account that made the purchase. Deleting the app or your DRYVE account does not necessarily cancel store billing.

I paid for Pro but cannot access it. What now?

Confirm that you're signed in to the DRYVE account you intended to use and the store account used for purchase. Check whether the subscription is active in Google Play or Apple. If the app offers a restore-purchases action, use it, then contact support with the store name, approximate purchase date and a redacted receipt. Do not send payment-card details.

Can I get a refund?

Refund eligibility and requests depend on the app store that processed payment. For Google Play, see Google Play's refund guidance. For Apple purchases where applicable, use Apple's purchase support.

06 / AI COACH & TROUBLESHOOTING

AI Coach & troubleshooting

What to expect from Coach, and what to do when something goes wrong.

What can the AI Coach help with?

DRYVE's optional AI Coach can discuss training questions using context from your workouts and programmes, subject to the features of your plan. It is not a medical professional and should not replace individual healthcare advice. Explore AI Coach.

Why might AI Coach not respond?

Check your connection and confirm you're signed in. Some AI Coach usage is plan-limited, so review your plan and available messages. If it continues, note the time, app version and a description of the error, then contact support.

What information should I include when reporting a bug?

Please include whether you're using Android or iPhone, the DRYVE app version/build, the feature affected, when the issue occurred and the steps that led to it. A screenshot can help, but remove personal and payment information first. Never send passwords, one-time codes or full card numbers.

Where can I contact support?

Email admin@dryvefitness.co.uk and describe what happened. This Help Centre is informational; it does not submit support tickets or access your app account.

STILL NEED A HAND?

CONTACT DRYVE.

If an answer isn't here, tell us what happened, your device and the app version. Never send your password or full payment details.

EMAIL SUPPORT
GET DRYVE ON GOOGLE PLAY